Refund policy

Return & Refund Policy

Every volume and artifact at Brixen Vault undergoes rigorous inspection at our Lucca studio before being dispatched in custom, Zero-Crush protective packaging. To preserve condition, provenance, and authenticity for our global collector community, returns are governed by the following protocols:

1. Custom & Made-to-Order Artifacts

• Final Sale: All custom items, including 3D-printed components, bespoke accessories, and laser-engraved pieces, are manufactured on a made-to-order basis. These creations are strictly Final Sale once production begins, except in cases of verified transit damage.

2. Archival Graphic Literature (Absolutes, Omnibuses, Rare Hardcovers)

• EU / EEA Statutory Right of Withdrawal: In compliance with EU consumer regulations, clients located within the EU/EEA may request a return within 14 calendar days of delivery.

• The Archival Condition Standard: To qualify for a full refund, returned volumes must remain unread, unhandled, and in their original, unopened factory shrink-wrap. Because unsealing a collector's edition directly impacts its market value, unsealed or handled volumes are subject to a diminished value deduction (up to 100%). Return shipping, tracking, and insurance fees are the responsibility of the buyer.

• Non-EU / International Consignments: All orders dispatched outside the European Union/EEA are final sale and non-returnable.

3. Transit Protection & The 48-Hour Guarantee

• Inspection Window: Please inspect your consignment immediately upon receipt. Any transit-related damage must be reported to concierge@brixenvault.com within 48 hours of carrier delivery.

• Verification Protocol: To facilitate a swift resolution, please include high-resolution photography of:

  1. The outer shipping carton showing the carrier label.

  2. The internal Zero-Crush structural cushion layering.

  3. The specific impact or structural damage to the volume’s spine, corners, or slipcase.

• Resolution: Verified transit damage will be prioritized immediately via priority replacement or a full refund.