Informativa sulle spedizioni

Every artifact at Brixen Vault is hand-inspected in our Lucca gallery and packaged using industrial-grade preservation standards before dispatch.

1. The Vault Packaging Standard

Heavy-weight, oversized volumes require specialized physical protection to survive global transit. Every consignment includes:

• Surface Protection: Encased in clear polypropylene sleeves to guard dust jackets and foil stampings against friction and humidity.

• Impact Armor: Fitted with high-density foam corner caps and wrapped in shock-absorbing layers.

• Master Carton Integrity: Shipped inside double-wall corrugated cartons sealed with fiberglass-reinforced tape.

2. Processing & Delivery Timelines

• In-Stock Orders: Inspected, certified, and dispatched usually within 1–2 business days.

• Pre-Orders & Event Exclusives: Shipped within 48 hours of stock arrival at our Lucca gallery. Orders containing both in-stock and pre-order items ship together once complete, unless separate shipping is purchased at checkout.

3. Courier Partners & Rates

We exclusively partner with air express carriers to ensure fully tracked, climate-aware transit for high-ticket volumes.

Destination	Estimated Transit	Primary Courier	Import Tax / VAT Notes
Italy	24–48 Hours	DHL Express / BRT	Italian VAT included at checkout
European Union	2–4 Business Days	DHL Express	Duty-free intra-EU transit (Local VAT applied)

EU Free Circulation: Dispatched from Lucca, Italy. Zero customs fees, import taxes, or clearance delays apply to all orders delivered within the EU single market.

4. Customs, Import VAT & Duties (Non-EU Destinations)

For shipments dispatched outside the European Union, the buyer acts as the Importer of Record:

• Tariff Classification: All books are declared under HS Code 4901.99 (Printed Books), which qualifies for zero or reduced import tariff rates in most global jurisdictions.

• Customs Clearance: Import VAT, handling fees, or local clearance charges levied by destination customs authorities are paid by the recipient upon arrival.

 

5. Third-Party Freight Forwarders (e.g., Stackry, MyUS)

Delivery to a third-party forwarding facility completes our fulfilled shipping contract. Brixen Vault is not liable for loss, corner damage, or mishandling that occurs during secondary international transit managed by forwarders.

 

6. Transit Damage & Loss Guarantee

Inspect your master carton upon arrival. If courier transit causes internal volume damage:

1. Contact concierge@brixenvault.com within 48 hours of delivery.

2. Attach clear photos of the outer shipping box, courier shipping label, interior foam armor, and damaged book corners or spines.

3. Upon verification, we immediately issue a priority replacement or full refund.